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AFPLWATCH Stories Posted in March 2005



Look Who’s Turned Three Years Old!
Posted March 25, 2005


It's amazing how much has happened on Planet Earth since workers hired by Fulton County to renovate AFPL's Central Library first dug up the plaza in front of the building. The short list:
March 2002: The Crater opens. Civil war reignites in Congo. Britain's Queen Elizabeth (the Queen Mother) dies at 101. Tiger Woods wins back-to-back Masters tournaments. The FDA approves Botox for use against wrinkles. Robert Blake is arrested for murder. Fighting breaks out between Indian and Pakistani troops on the Kashmiri border. The creator of “Nancy Drew” dies. Elizabeth Smart is kidnapped from her Utah home. John Gotti dies. The Catholic Church is roiled by child sexual abuse scandals and financial settlements. The WorldCom scandal is uncovered, leading to the discovery of over $50 billion in losses. The All-Star baseball game abruptly ends in a tie after 11 innings. Hormone replacement therapy is discredited. Chaim Potok dies. The Adelphia Communications financial scandal is uncovered. Nine trapped miners are freed from a Pennsylvania coal mine. Kelly Clarkson is voted the first “American Idol.” The United States marks the first anniversary of the 9/11 terrorist attacks. Ten people are shot dead by a sniper in the Washington D.C. area. Historian Stephen Ambrose dies. Over 170 people are killed when Russian troops storm a theater in which Chechen rebels are holding hundreds of hostages. Winona Ryder is convicted of shoplifting. Michael Jackson dangles his baby from a hotel balcony. The Department of Homeland Security is created. Laci Peterson disappears. The space shuttle Columbia breaks up in mid-air, as it begins its landing approach. Mister Rogers dies. Howard Fast dies. March 2003: The Crater becomes a year old. The United States invades Iraq. SARS appears. Baghdad falls. Laci Peterson’s body is found. The Jayson Blair scandal erupts at the New York Times. The U.S. Treasury introduces a new $20 bill. SARS shows up in Canada. Martha Stewart is indicted. Leon Uris dies. Howard Dean becomes a candidate for president. Maynard Jackson dies. Carol Shields dies. Bob Hope dies. American troops land in Liberia. Approximately 10,000 senior citizens die in summer heat waves in France. A huge blackout hits the northeastern U.S. and Canada. The DaVinci Code is published. Americans observe the second anniversary of 9/11. George Plimpton dies. William Steig dies. Arnold Schwarzenegger is elected governor of California. A fan deflects a foul ball in the National League championship Series, thereby changing the course of the game and the World Series. Terri Schiavo’s feeding tube is removed. The pope marks the 25th anniversary of his election to the papacy. Terri Schiavo’s feeding tube is reinserted. The Concorde is removed from service. President Bush spends Thanksgiving in Iraq. Saddam Hussein is pulled out of his spider hole. The Washington D.C. sniper is convicted. An earthquake hits California. The first mad cow case is found in the United States. John Gregory Dunne dies. An earthquake kills 26,000 people in Iran. Alexandra Ripley dies. Olivia Goldsmith dies. Captain Kangaroo dies. Janet Jackson’s breast makes its primetime debut: the republic trembles. The Passion of the Christ opens. March 2004: The AFPL Crater is still there. John Kerry emerges as the probable Democratic candidate for U.S. president. Terrorists detonate bombs on trains in Madrid, killing over 200 and effectively bringing down the Spanish government. A Massachusetts court clears the way for gay marriages in that state. Genocide continues in Darfur: the world averts its eyes. Mary Kaye Hooker is fired as director of AFPL. Ronald Reagan dies. Martha Stewart is sentenced to prison. John Kerry receives the nomination at the Democratic Convention. Hurricane Charley hits Florida. George Bush is nominated at the Republican Convention. Over 300 people, many of them children, are killed when Russian soldiers storm a school being held by Chechen rebels. The U.S. marks the third anniversary of 9/11. Hurricane Frances hits Florida. Hurricane Ivan hits Florida. Hurricane Jeanne hits Florida. The Red Sox win their first World Series in 86 years. Afghanistan holds elections. The U.S. holds elections, and George Bush is re-elected. Yasser Arafat dies. Scott Peterson is convicted of killing his wife Laci. Arthur Hailey dies. People power brings down the pro-Russian government in Ukraine. A massive tsunami hits Southeast Asia. Iraq holds its election. People power brings down the pro-Syrian government in Lebanon. Martha Stewart finishes serving her prison sentence. Robert Blake is acquitted. Terri Schiavo’s feeding tube is taken out (again). March 2005: The AFPL crater is still there.
Apparently the human species can pull together to clean up after a tidal wave that kills a couple of hundred thousand people but it takes Fulton County government more than three years to plug a hole in a downtown sidewalk. For some reason Fulton County seems to prefer waiting around until someone gets hurt, killed, or files a lawsuit before it gets around to taking care of its responsibilities. We’d say “ad multos annos, Crater,” but that would be redundant.



Editorial  Posted March 11, 2005; reader comments posted March 14, 2005

"Personnelgate"?
The Original Idea: Since the library system is such a large county department and since we operate so differently than most other departments, wouldn't it be a Good Thing to maintain an on-site office of personnel specialists to make the library system's hirings, promotions, transfers, training, etc. happen more efficiently and so library employees feel more comfortable when they're involved in personnel transactions?

The Sad Reality: Library employees' interactions with AFPL's Personnel Office too often feel like coping with just an extra layer of unfriendly, unresponsive, unhelpful, inefficient bureaucrats. And employees have far too often witnessed AFPL's Personnel Office deliberately circumventing merit-based employment practices rather than vigilantly enforcing them.
Is AFPL's Personnel Office Helpful?
To start with the basics, why does customer service - a notion so fundamental to people who spend our days providing library service to the public - seem so bloody alien to most of the people who work in AFPL's Personnel Office?

There's one person who works in this office who seems to be auditioning - along with that woman in AFPL's Business Office - for The Most Unhelpful Library Employee of the Year Award. (The votes are going to be close on this one.) Woe to any library employee or job applicant seeking succinct, accurate, useful information from this Personnel Office employee, because what they're going to get is an earfull of gobbledygook--if you ever get through to the woman at all, that is. As one of our correspondents recently put it, this employee seems to conceive of her job as mainly "preventing others from obtaining one."

It's certainly all too easy to tell which of the folks who work in the Personnel Office didn't attend the systemwide customer service training mandated by one of AFPL's pre-Hooker library directors. And, alas, Hooker's silly re-christening of AFPL's Personnel Office as the "Human Resources Office" didn't make an iota of difference in its employees attitudes toward (or competence shown to) AFPL's "internal customers."

Reaching an actual human when you telephone AFPL's Personnel Office is a rare occurrence. God forbid you should call around lunchtime--apparently these employees and their manager feel zero obligation to designate anyone to cover the office's phones throughout the business day like the library system's public service employees are obliged to. (Just try calling one of the P.O.'s phone numbers several times over the next couple weeks, and see if you don't get a recording 80% - no, make that 90% - of the time.) If having our very own personnel office is supposed to be such a plus for library employees, why is it far easier to get hold of someone in Fulton County's Personnel Office than it is to reach someone in AFPL's?

Is AFPL's Personnel Office Efficient?
Not only is AFPL's Personnel Office not going to win any customer service awards, but it ain't going to win any medals for efficiency either. Recent examples:
  • The 18-month-long county-wide hiring freeze forced dozens of AFPL employees to sit on their hands for quite a long spell waiting for promotional opportunities. Did the Personnel Office staff, in acknowledgement of this pent-up frustration, spend any of that 18 months planning how to jump-start the hiring process the moment the county commissioners ended the hiring freeze? They did not.

    The hiring freeze was lifted on January 26, 2005. The earliest set of announcements for fulltime vacant positions at AFPL wasn't authorized until February 15th; they weren’t emailed until the 18th (a Friday, naturally), and hard copies didn’t reach the hinterland branches until a week after that. For some unknown reason, hiring teams weren't formed well before the freeze was lifted, which means that the interviews for the first-announced set of vacant positions didn't get underway until early March. God knows how long after that before hiring decisions are announced and these positions are filled.

    Oh, and did we mention the brilliant method devised for conducting the aforementioned interviews for some of these positions? Vacancies were divided into those based in facilities in the "north" part of the county and those in the "south" part, and applicants--well, some of them, anyway--were expected to declare which set of interviews they wanted to participate in. Talk about a train wreck waiting to happen. What's going to happen to the "unsuccessful" candidates for either of the two sets of interviews? Are they to be forbidden to interview for the other set? Dividing the interviews in half might have been a nice idea for the interview teams, but it really put some applicants in an unfair quandary: they effectively cut in half their chances of getting promoted by declaring which end of the county they prefer to work in.

    And what's up with the Personnel Office sending for a county register of eligible candidates for positions that the recruiting announcement said would be filled in-house through lateral transfers or internal promotions?

    • If a register was sent for, why weren't the vacancies announcements posted far and wide (like other departments in Fulton County post their jobs - for example, on the "Fulton County Portal"), and with plenty of advance notice?

    • Will current employees who want to compete for these jobs be listed on that (old) register? If not, what happens to their chances?

    • Are the two hiring teams that have been established going to be interviewing dozens of internal candidates-or hundreds of outside ones as well?

    To put it mildly, getting accurate, noncontradictory information out of AFPL's Personnel Office is always a challenge--especially since the procedures for hiring at AFPL seem to change from month to month - and sometimes from day to day.

  • Shortly after the hiring freeze was lifted, two librarians - the manager at the Peachtree branch and the Young Adult librarian at the Ponce branch - announced they would soon be resigning. The Peachtree position became vacant on February 20, the Ponce position on March 2nd. Interim Director Anne Haimes authorized recruiting for the Ponce position on March 4th, and that recruiting announcement (along with others) was emailed on March 9th. With a single week for interested employees to get their applications to the Personnel Office.

    • Will printed copies of the recruiting announcement reach the staff (including the staff at facilities whose email isn't working) before the March 15th application deadline?

    • Why wasn't the Peachtree manager position included on the announcement? How many weeks - or months - will the staff at Peachtree (and nearby libraries) be strapped trying to provide coverage to that branch before this manager position is filled?

  • To judge from the AFPL Personnel Office's annoying demands that the library system's managers provide, over and over again, various kinds of personnel information, basic record-keeping skills cannot be numbered among the strengths of AFPL's Personnel Office:

    • How many times will managers be asked to submit a list of their current part-time employees and the number of hours each of them works per week? If AFPL's Personnel Office doesn't keep track of who works where, what kind of personnel data DO they maintain?

    • Recently, the manager of the county's Information Technology department asked managers to correct the county's list of library employees' email addresses. Not only had many of these employees long ago left the library, more than a few had departed this earth. Why doesn't AFPL's Personnel Office routinely supply IT with the names of the library's ex-employees?

    • Even more recently, somebody in the Personnel Office instructed managers to send in a list of employees who’d been hired or promoted or transferred into their units since September 2003. Isn't it the Personnel Office who distributes that list of "Recent Arrivals and Departures"? Why couldn't they consult their own lists?

Is AFPL's Personnel Ofice Useful for Training Purposes?
The AFPL Personnel Office's record in training library employees, or even in "coordinating" training for library employees, remains murky as well.

Very unwelcome is one of its recent training initiatives: routinely inserting into the monthly meeting of library managers tedious PowerPoint presentations by just about every county agency under the sun. This ill-conceived waste of the library managers' time together was started in the Hooker (aka "The Great Deflector") era, and Interim Library Director Haimes has unfortunately allowed it to continue. This month, the library's managers - including the ones who must drive 50 miles each way to attend this monthly meeting - had to endure yet another sermon about the county's commitment to enforcing the Americans With Disabilities Act. The needless reiteration of a longstanding county policy was not made any more informative by the trainer telling the managers to close their eyes while she sang them a supposedly inspirational song.
[Memo to County Manager Tom Andrews: Please instruct the county's trainers to leave the "call-and-response" technique out of the county's workplace training sessions. This device may be standard for prayer meetings conducted in this region of the United States, but it shouldn't play a role in communicating county policies to county employees.]
Repeating information that library employees have received elsewhere is a spectacular waste of the precious time managers spend together with library administrators every month. Has AFPL Personnel Manager Sylvia Culver forgotten that Hooker repeatedly sent all managers down to county headquarters for training/re-training in management skills? And that ADA is covered in that training, as well as in the county's orientation of all county employees?
[Memo to John Szabo: Please don't pad the agendas of the monthly managers' meetings with presentations by county training officials. Let the pressing concerns of the organization dictate what outside presenters - if any - are scheduled into this valuable (and expensive) chunk of time. Please don't use outside presenters as buffers to deflect the actual urgent concerns of managers or allow outside presentations to take up so much of the monthly managers' meeting - especially if, like our Interim Director, you must routinely leave the meeting early to meet with your supervisor down at county headquarters. And please don't waste even more time at these meetings solemnly presenting "certificates of appreciation" to any county officials you have allowed Culver to invite to the managers' meetings. It's those people's job to communicate with groups of county employees, and their being asked to do that at the monthly managers' meetings is, in fact, seldom appreciated by most of the managers!]
Is AFPL's Personnel Office Trustworthy?
On top of the widespread annoyance among AFPL employees with AFPL's Personnel Office, there's also widespread distrust toward that office:
Examples of pre-Culver-era distrust:
  • The library system's entire work force witnessed AFPL's Personnel Office doing its part to implement the details of Hooker's illegal "reorganization" of the Central Library - a spectacularly disruptive and illegal personnel transactions that eventually cost the county over $18 million in legal settlements.

  • Virtually everyone at the library knows the story of AFPL's Personnel Office arranging for a person ex-Board Chair William McClure met at a convention in Las Vegas to get hired at AFPL - and at a starting salary higher than any other person hired in a similar position before or since.
Examples of Culver-era distrust:
  • After Hooker hired Culver to manage AFPL's personnel unit, we all witnessed Culver going along with the series of highly questionable post-"reorganization" personnel transactions initiated by Carolyn Garnes.

  • Also on Culver's watch, AFPL's personnel office did not object to several post-lawsuit retailiatory (and therefore also illegal) personnel actions that Hooker and/or Garnes authorized. Those personnel transactions ended up costing the county $250,000 in legal payments on top of the $18 million it had already shelled out to settle the discrimination lawsuit brought by library employees.

  • No one who's ever been through a county grievance hearing and lost their case because Hooker lied to the grievance panel is likely to forget that always at Hooker's side in those hearings - and never saying a word to contradict Hooker's self-serving distortions of the facts - sat the manager of AFPL's personnel office.

  • Most employees have heard the stories about Hooker's numerous consequence-free screaming fits at library employees who somehow displeased her and the famous abusive "performance evaluation" she conducted with one of her subordinates while Ms. Culver was in the room.

  • Still working at the library are plenty of non-amnesiac managers and subject specialists exiled from Central during the Hooker/Garnes era and who, with the cooperation of AFPL's Personnel Office, were replaced by other individuals with demonstrably poorer qualifications for those posts. One can only imagine what feelings they must harbor toward AFPL's Personnel Manager (excuse us, Human Resources Manager) who, by not opposing those transfers, gave her blessing to each and every one of these profound career derailments.

  • Rather than exposing Hooker’s role in the preventable tragedy of Gladys Dennard's brutal murder in July 2002, the Personnel Office (presumably at Hooker's behest) made the arrangements to demote Dennard's supervisor - not only by cutting her salary but by removing her from the library system’s administration and exiling her to a distant branch library. The Personnel Office’s complicity in implementing that demotion and transfer not only destroyed the subordinate’s career at AFPL, it allowed Hooker to wash her hands of the fact that Hooker stood by and did nothing to help resolve the personnel problem Dennard and her supervisors had been unsuccessfully trying to cope with for several years. The upshot for the institution of this particular misuse of the library system's Personnel Office: Dennard’s scapegoated supervisor eventually resigned, and Hooker stayed on as AFPL’s director for another two years.
Unfortunately, questionable personnel transactions and "technically legal" schemes that subvert the spirit of merit-based employment principles are still happening long after the departures of Hooker and Garnes:

  • The organization is currently mired in a grievance protesting the fact that only one of the B23s assigned as "circulation managers" at the six Regional Libraries was upgraded to a B31. (Not surprisingly, this grievance goes back to a raft of reckless promises Garnes made during her regime.) This grievance could have been completely avoided if the Personnel Office had been doing its job. We predict the Personnel Office-approved desk audits justifying the upgrades of all the B23s aren't exactly going to support the library's claim that the other B23s aren't performing the same duties--minus the hasty ex post facto removal of doing any further performance evaluations--as the single B23 employee whose position was upgraded to a B31.

  • More recently, it was someone in the Personnel Office who reportedly concocted the plan to upgrade the positions and salaries of several Central Library employees who ex-Deputy Director Carolyn Garnes had also made certain promises to before Garnes was pressured to resign. (We assume it was these employees' current supervisor - one of several Garnes proteges still in positions of authority in the library system - who asked the Personnel Office to help her come up with some way to at long last follow through on her departed mentor's promises.) The merit system watchdogs down at county headquarters thwarted the plan, however. The Personnel Office's response to being thus thwarted? It distributed faux recruiting announcements for the positions it couldn't get upgraded via the previous scheme. Not only are the qualifications listed for these vacancies obviously tailored to make sure the incumbents get upgraded, but guess what else? Another position advertised along with the ones we just mentioned is similarly tailored-for-an-incumbent recruitment announcement for a C51 position in AFPL's Personnel Office!
Silly us, we thought that, with the McClure/Hooker/Garnes regime being a thing of the past, the days of managing library personnel without regard to merit system principles - and in particular without regard to genuine competitive hiring practices - were over. Apparently not.

What the latest boondoggle being orchestrated by AFPL's Personnel Office looks like to us:
  • It looks like the Interim Library Director is allowing herself to be used as a tool to cement several highly questionable personnel changes at the Central Library instigated by the despised Carolyn Garnes.

  • It looks like the Interim Library Director has endorsed the idea that quickly upgrading the salary of an employee in the Personnel Office is a higher priority for the institution than filling a branch manager position everyone knew in January would be vacant in February.

  • It looks like the current administration is trying to sneak in under the proverbial wire all of these questionable personnel transactions before the next Director arrives to put the kabosh on them. (Now we understand why the application deadline for that set of job vacancies was a mere week from the day the so-called recruiting was announced: they apparently want to get these people upgraded before Szabo gets here.)
Cynical attempts like this to subvert merit system employment principles perpetuates the distrust and disgust employees feel about the library system's Personnel Office. If we were Anne Haimes we wouldn't besmirch our good name by putting our signature to any of these personnel actions - especially the one upgrading the position of anybody in AFPL's Personnel Office.

Time to Dismantle AFPL's Personnel Office?
The idea of abolishing the library system's Personnel Office was suggested by an AFPLWATCH reader who, like so many others, received misleading and/or contradictory information from an employee in that office about one of the recently (and confusingly) advertised vacant positions. Given the dismal record of AFPL's Personnel Office at protecting library employees against abuses of the county merit system, we think the notion of doing away with AFPL's Personnel Office is is an idea worth considering. After all, don't most other Fulton County departments manage to function without their very own contingent of personnel people?

One of the most infuriating legacies of the Hooker regime is that the number of people assigned to work in AFPL's Personnel Office got larger as the institution's technical services division was systematically decimated, and as every single one of AFPL's computer services support employees was absorbed into the county's Information Technology Department. Those two disruptive developments leave AFPL as probably the only public library system in the Western world with more employees in its personnel office than in its technical services division or its computer services division. Something is definitely Wrong With This Picture.

Perhaps some of the employees in the Personnel Office could be trained to do a few of the jobs formerly performed by the technical service employees who were so abruptly reassigned a few years back to public service units? And if for some reason our next library director decides to keep the library's Personnel Office intact, we hope he will insist that the people who work there are instructed to enforce merit-based employment practices, that they receive some basic customer service training (or re-training), and they immediately begin personally answering their friggin' phones.

* * *

Responses from AFPLWATCH Readers:
Ms. Haimes, I am sadly shocked at the recent personnel announcements. You know, the ones custom tailored for certain individuals? Why bother pretending that the process is going to be fair? Even the most persistently innocent among us can see where they are pointing.

This Is Not The Way To Do It.

Please don't make me regret that I have done my best to support you during the past nine months. Swallow the embarassment and do something about this travesty.


* * * * * * * * * *

Your latest observation is right on the money! In corporate america, such inadequacies, ineffectiveness, and intentional misapplications of basic employment law among a well-staffed personnel office would warrant an investigation of current practices--but apparently not so at AFPL.

During the Hooker/Garnes regime, I experienced first-hand the unprofessionalism of the personnel office after it became managed by Sylvia Culver. We all knew that Hooker was capable of creating unfounded charges and disciplinary actions on library employees, but her schemes could not have been carried out had they not received the full cooperation of the personnel administrative team.

Ms. Culver, if you do not speak up against injustice, you are for injustice. One may not have pulled the trigger, but one can certainly have been an accessory to the crime....


* * * * * * * * * *

I work at one of the busiest and most understaffed branches in the library system. Our manager wrote and submitted a carefully and strongly worded request for more staff that mentioned that overwork was leading our branch's employees to become ill, and that absences due to illness lead to inadequate coverage. That candidate for "Least Helpful Employee of the Year" you mentioned in your article phoned the branch and advised that all sufferers from illness should file Workman’s Compensation claims. Meanwhile one worker who sustained an overuse injury to her wrist was harshly rebuffed after she did file a Workman’s Comp claim!


* * * * * * * * * *

Thank you, AFPLWATCH, first of all for deciding not to dismantle the website, secondly for giving staff a voice, thirdly for identifying the problems that plague the library, and finally for pleading our case with all the dignity it deserves.

* * * * * * * * * *

Other readers are invited to
email the webmaster with their comments on this or any other AFPLWATCH article or editorial.



Another Month Rolls By
With Branch Staffing, Budget Inequities Intact

Posted February 2, 2005; updated March 3, 2005

Last month's circulation statistics show the same patterns they always have: a few branches handling the lion's share of the library system's business without commensurate investments in the busiest branches (vs. the least busy branches) of available staff, money to buy library materials, and computer equipment.

Examples of glaring, chronic problems:
  • the continued operation of several libraries whose chronic low circulation cannot be justified by any reasonable definition of what a public library is supposed to accomplish. The number of staff (some of them quite expensive), the dollars allocated to buy library materials, and the number of computer workstations invested in these minimal-circulation branches make those resources unavailable to the branches whose circ statistics demonstrate they have long been understaffed, underbudgeted, and under-equipped.

  • the non-correlation of materials budget amounts to circulation statistics. This stubborn refusal of library administrators to acknowledge where the library is doing most of its business is especially unfortunate for the libraries that (in some case, regardless of their official and woefully obsolete "facility type") lend out the most materials. These budget inequities are particularly frustrating because they are not new and are not temporary: the busiest branches have been the busiest month in, month out, for several years now.
These inequities have specific consequences. To take a single example: the completely unjustifiable number of staff allocated to work at the East Point Area Library, and the fact that, unlike all other Area Libraries, East Point is open on Sundays. This means:
  • East Point staff are not available to work in Regional Libraries on Sundays, which decreases the pool of workers available for that task, and increases the frequency with which AFPL employees must cover desks at branches they don't normally work at.

  • Fulton County residents living near other Area Libraries receive a fewer hours of service than East Point residents do.
These anomalies at East Point are notorious McClure-engineered inequities that should be corrected without further delay.

Even cursory scrutiny of the largely-stable circulation patterns--some of them resulting from county population shifts rather than political gerrymandering--reveal additional inequities that continue to remain unaddressed by library administrators, despite
  • the continued opening of new libraries (further stretching available resources)

  • the refusal to close any branches or merge any of the smaller and/or less-heavily-patronized branches

  • the refusal to curtail hours (even temporarily)

  • the staffing and management voids created by a two-year-long hiring freeze.
The next library director should deal with some of these resource-investment inequities immediately. Waiting on the board of trustees to get its act together to make even the slightest changes is not going to make the library system's workload statistics any plainer or any different.

AFPL circulation statistics details for recent previous months:

January 2005    December 2004    November 2004    October 2004    September 2004    August 2004



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